Before Moving

When choosing a moving company, it is important that you look for several important pieces of information.

H2H Movers Inc.: One of Los Angeles's Best Moving Companies

Google Reviews (481 reviews)
Yelp (170 reviews)
Angies List (192 reviews)
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Why should I choose H2H Movers?

H2H Movers is a licensed and insured moving company. Our movers are employees, have passed a training course, have a verified background check, and are covered with workers compensation insurance. Our staff has years of prior moving experience and is well qualified to assist YOU for any of your moving needs. All of our trucks are fully equipped with supplies and equipment in order to transport your personal belongings hassle and stress free. H2H Movers protects your furniture with blankets in order to provide you with clean and safe move.

What are your times of operation?

Our office hours are Monday-Friday from 8am-5pm and Saturday-Sunday from 9am-1PM. Our moving hours are Monday-Sunday 7am-8pm. Nevertheless, in case of an emergency move, we are willing to work beyond the normal hours of operation.

When should I make a reservation?

Our company works on first-come, first-serve basis. Therefore, the earlier you contact us, the better chance you have of making a reservation. It is preferable to make a reservation at least 4 weeks in advance. However, if your move is in the middle of the month on a weekday, 2 weeks in advance would be sufficient.

It is difficult to park on my street, what is the best thing to do in order to provide parking for the truck?

In order to utilize the most efficient move, it is recommended that you reserve a parking spot in the most accessible place by your building. If your building does not have a loading dock and only street parking is available, please contact us to purchase a “No Parking” Street Sign, additional fee may apply. The permit must be ordered through our office at least 96 business hours before the move.

➢ H2H Movers cannot control the parking for the area, in which a permit has been placed. That is, if cars are parked in the location in which we have properly obtained the permit, any enforceable and non-enforceable action are not the responsibility of H2H Movers.
➢ We ask our customers to inspect the location for an appropriate places to park a vehicle that is 40 feet long. For a studio, a 1 bedroom apartment, or a partial 2 bedroom apartment, a 20 feet space would be sufficient. This information needs to be provided to use before contracting us to obtain a no-parking sign.
➢ Towing of our vehicle or parking tickets issued as a result of any parking ordinance violations will be the responsibility of the shipper (customer) and will be added to the Bill of Lading.
➢ If the position of our truck involves private property, an issuance of a permit sticker is necessary.

Do you bring supplies and equipment with the truck?

Yes, our trucks are fully equipped with any supplies and equipment you could need the day of the move. All of our equipment are free to use for your move by our movers:
➢ Blankets, dollies, tools, hand trucks, ramp, ladder, carts, straps, and runners. Please keep in mind that we do have additional fees for supplies.
Please check with our office for any applicable changes. Supplies include but are not limited to:
➢ Boxes (including wardrobe), shirk wrap, tape, bubble wrap, and paper.

I have flammable, valuable, and perishable items. Can you transport any of them?

Flammables such as a gas tank, valuables such as jewelry, and perishables such as refrigerated food, are not allowed to be transported on our trucks for safety and liability reasons. Please see a complete list of those items on our Prohibited Item list.

Can I pack the dresser drawers with items?

Depending on how heavy the dresser is and how many flights of stairs are at each location, we will advice you whether or not you should fill it up with items. Normally a 6 drawer dressers should not be filled with any items. However, 3 drawer dresser, not from real wood, can filled with light cloth if both locations have an elevator or no stairs. Heavy items such as books should not be placed in the dresser drawers, regardless of the side of the dresser and the flights of stairs.

Can I do my own packing of fragile items?

We recommend that packing of fragile items is done by one of our trained professionals. However, if you feel more comfortable packing everything on your own, we strongly advice that all items are individually wrapped with packing paper or bubble wrap, having a 1/2 inch of cushion in between. All heavy items must be placed on the bottom of each box. All boxes needs to be sealed well and marked with the wording “FRAGILE!”

What size trucks do I need?

16ft – Studio or a 1 bedroom. 18ft – 2 bedroom partial. 20ft – 2 full bedroom. 24ft – 3 bedroom partial. 26FT – 3 full bedroom. 2-18ft – 4 bedroom partial. 2-24ft – 4 bedroom full

What distance moves do you provide?

We provide inter-building, local, long distance, interstate, and intrastate moves.

What type of services do you provide?

We provide packing and unpacking, disassembly and assembly, loading and unloading, and furniture rearrangement. We also rent out plastic boxes that are durable, reusable and great for the environment compared to carton boxes.

What size moves do you service?

We can assist you with the smallest, one item move, as well as a full house. The size of the move is irrelevant and we can assist you with all of your moving needs. Please keep, for small moves we do have a 2 hours minimum on our labor. Larger moves may require a team of more than just 3 movers.

What is a tariff?

A tariff is the company’s rates and services, which are published every 4 months. Those rates can only be changed when the company files for new rates. All rates must be filed with the Commerce Commission and it is illegal for any moving company to provide discounts on those rates.

How would I know if my move will be per hour or by weight? What are some additional charges?

Local moves would be charged by the hour. Long distance moves, over 35 air miles from the origin to the destination, are determined by the weight of your items. It is in our best interest to provide you with the most accurate estimate when making a reservation. For that reason, H2H Movers has implemented a software that accurately determines the weight of all of your items, prior of us loading them. Please keep in mind that additional charges will apply for packing and unpacking, which can be determined by our tariff schedule.

How to get an accurate estimate?

When getting an estimate, it is important that you are as descriptive as possible. Make a complete list of all the items that need to be moved, including any miscellaneous. Small items may look easy to move but if they are not packed properly, could require multiple walking trips to the truck or having to take the elevator in your building many times. Large items should always be precisely described since we do require a larger crew size for heavy items. Be aware of some companies “low-balling” your estimate. There are many scammers who would offer you to complete the move for less than it should be and then “hostage” your goods before you pay them the final price, which usually is much higher than the estimate. It is important to know that you are not required to pay more than 110% of the estimate at the time of delivery and the movers are required by law to unload all of your items. Nevertheless, you are required to pay in full, any amount over the 110%, within 30 days from the time of delivery.

When should I obtain an estimate for my move?

Obtaining a quote for your move should be done as soon as you are aware that you will be moving. Every quote provided by a moving company should be free and it should not require a cash deposit. That also applies for in-home estimates. Beware of companies that require you to put money up front in order to obtain a quote.

When is the best time to move?

The best time to move is always when not many other people are moving. This way you can be sure there will be a truck available and we can schedule you for the best time slot. In general most people move the last week of each and every month. Moreover, during the summer months, June-October, many people are looking relocate. Ideally, the best time to move is in the middle of the month, on a weekday, and during the Spring time. Reservations in the morning get the first priority and the movers are always on time. Reservations in the afternoon and evening need to have a time window for arrival since there are many unforeseeable factors such as traffic and weather, which can delay movers’ arrival.

How to find a reliable moving company?

Finding a reliable moving company is not easy and many people fall into scams on classified ads. When choosing a moving company, it is important that you look for several important pieces of information. First, the company needs to have a web site. Moving companies without license and insurance are not allowed to advertise on the internet. When viewing the company’s web site, take a look of the bottom of the web site and make sure they have a physical address and license information. Lastly, you can also check the company’s reviews on reliable sites such as BBB, Angie’s List, and Yelp.